![]() ![]() Weak! Most frustrating, and in our case stressful, was finding our electric car NOT charged this morning, despite having paid the $35 valet fee to ensure that it would be fully charged. As an aside, their mini fridge didn’t cool, resulting in spoiled milk. My family alone spent nearly a grand on rooms and meals! Very poor understanding of Customer Service! Another member of our group was given a baffling and frustrating runaround when he asked for a bowl and spoon in order that he & his son could eat their granola breakfast in their room - again, at a cost of hundreds of dollars per night. When the pizza arrived, a manager tried to shoo us off, saying we were not permitted food from outside vendors, contradicting the permission we’d already received. Lovely spot for an evening of fun as a team. Our group of soccer players and parents asked and were told by staff that it is ok to bring our own food for a picnic together on the grass outside the lounge. as a member of a group booking comprising around a dozen families, I have to gripe about a couple of frankly glaring blunders. ![]()
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